Effective Date: 01/01/2024

Thank you for shopping at Metalpets (https://metalcats.art/). We value your satisfaction and
strive to provide a seamless shopping experience. Please read our updated return policy
carefully to understand your options and responsibilities when it comes to returning products.

1. 30-Day Hassle-Free Return Policy:

We proudly offer a 30-day hassle-free return policy. If you are not completely satisfied with your purchase for any reason, you can initiate the return process by contacting us via email or through our Contact Page within 30 days of receiving the product.

2. Defective Product Returns:

In the unlikely event that you receive a defective product, please contact us immediately. To expedite the process, kindly provide clear photos of the defect. Once we verify the issue, we will arrange for a replacement to be shipped to you on the next business day.

3. Return Process:

For general returns, please contact us via email or our Contact Page within 30 days of receiving the product. For defective product returns, include clear photos of the defect in your initial communication. We will provide you with detailed instructions on how to return the item.

4. Refund and Replacement:

If you wish to return a product, we will arrange for a return and inspect the item upon receipt. Provided the product is in saleable condition with its original packaging, tags, and any accompanying documentation, we will issue a refund to your original payment method at the
point of sale.

5. Conditions for Returns:

All returned items must be in their original condition, including packaging, tags, and any accompanying documentation.The customer is responsible for the cost of return shipping unless the product is confirmed to be defective.

6. Timeline for Refunds:

Refunds for returns will be processed within 7 business days of receiving the returned product to the original payment method at the point of sale.

7. Time Period Accepted for Returns:

Returns are accepted within 30 days of receiving the product.

8. Mode of Shipment for Returning Products

Please use a traceable shipping method for returning products to ensure safe and documented delivery.

9. Mode of Refund:

Refunds will be issued to the original payment method used at the point of sale.

10. Contact Information:

Contact us through our Contact Page.
We appreciate your understanding and cooperation with our return policy. If you have any questions or concerns, please do not hesitate to contact us.

Thank you for choosing Metalpets.